What's the difference between your profile and your agency?

The difference at a glance

Short rule to remember: agency = office stamp, profile = broker's signature.

Set up your agency

Click your profile icon in the top right, go to Settings, and open the Agency tab.

Fill in:
• Company name, e.g. Immo Smets
• General email, e.g. info@immosmets.be
• General phone, e.g. 09 123 45 67
• Logo, square or horizontal, transparent PNG works best
• Brand color, used for buttons, end frames, and accents
• Website, appears on the video's end frame
• Billing details, company name, VAT number, address (used on your invoices)

Set it up once. Every colleague you add to the team later automatically works in the same house style.

Create your broker profile(s)

In Settings, open the Broker info tab. Click New profile and fill in:

• Name
as it should appear in the video, e.g. Pieter Smets
• Professional email, e.g. pieter@immosmets.be (can differ from your login)
• Phone, your direct number
• Photo, clear portrait, square frame, ideally on a plain background

Mark at least one profile as Default. That is the profile that:

• is automatically picked for every new video,
• appears as the contact on your published content.

Which profile shows in which video?

On every new project, in step 1 (Project & broker), you pick which broker profile is shown. Your default profile is filled in automatically, you can change it with one click.

What you see in the video:
• Logo, color, end frame: from your agency.
• Broker name, photo, email, phone: from the chosen broker profile.

Selling a property together with a colleague? Just create another profile for that colleague and pick that profile for the specific video.

Multiple brokers on one team

Working with several brokers in one office? Two options:

Option A, everyone has their own account.
Invite each colleague via Settings, Team. Everyone logs in with their own email and creates their own broker profile. The agency settings are the same for everyone. See the full walkthrough in our Set up your team and agency guide.

Option B, one account, multiple profiles.
One person (e.g. the office manager) creates the account and sets up a separate profile for each broker. When making a video, you pick the right profile.

Option A is cleaner for collaboration and per-broker analytics, option B is more practical when one person handles everything centrally.

Frequently asked questions

My name is in the video but my colleague is the actual broker.
Open Settings, Broker info, create a profile for your colleague, and pick that profile for the next video. Or update an existing profile.

My agency logo is wrong in the video.
Open Settings, Agency and re-upload the logo. Tip: use a transparent PNG so it works on any background.

Which email do clients see?
The address in your default broker profile. Not your login email. Want to show a professional address (e.g. pieter@immosmets.be instead of a private Gmail)? Fill it in as the contact email in your profile.

Can I have a different profile per language?
Yes. Create multiple profiles and give them clear names (e.g. Pieter NL, Pieter FR). On a new video you pick the right profile next to the chosen language.

I want to split my agency details for two different offices.
One team = one agency. Working with two truly separate offices? Create a second team via Settings, Team. At the top you can switch between teams.

What if I don't have an agency (independent)?
Fill in your own name as the company name and use your personal logo or no logo. Your broker profile then does most of the work.